Refund policy

 We've got your back.

 At Trendog, we offer a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item(s) must be unused, unwashed, and in the same condition that you received it. 

Important Tip

When trying on new items for your dog, please do so carefully and indoors to ensure they remain in returnable condition. Items that show evidence of being used outside or worn cannot be accepted for return. 

Damages and Defects

Upon receiving your order, please inspect it right away. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue. 

Product Use & Safety

At TRENDOG, our products are designed with comfort, style, and everyday functionality in mind.

Our harnesses, leads, and collars are suitable for daily walks and general use. However, they are not intended for very strong pullers or dogs that exert excessive force. For larger, stronger, or highly energetic dogs, we recommend using reinforced or training-specific equipment.

It is the responsibility of the owner to ensure the correct size and fit for their dog. An improper fit may affect the performance and safety of the product.

We advise regularly checking all equipment for signs of wear and tear, including stitching, clips, and hardware. Any damaged items should not be used.

TRENDOG cannot be held responsible for damage, injury, or product failure resulting from excessive pulling, improper use, incorrect sizing, or failure to regularly check equipment.

We are currently developing a reinforced range designed specifically for stronger dogs.

Non-returnable Items

We cannot offer returns or refunds for personalised items unless they are defective. We also do not provide refunds for items damaged by your dog beyond normal wear and tear. Our products are rigorously tested, and we can differentiate between damage and product defects.

Exchanges

At this time, we cannot offer direct exchanges due to stock levels. If you need a different size, please return the incorrect item and place a new order for the correct size on our website.

Pre orders

We are unable to refund a pre-order if you decide you no longer want the product before it has been delivered. Once payment is accepted, it is non-refundable unless we are unable to supply the correct order due to stock issues. 

Refund Process

Once your return is approved, the refund will be processed to your original payment method, minus any postage costs. If there are any issues with processing your refund, we will contact you directly. Please note, banks may take a few days to process refunds after we initiate them. Our goal is to process returns within 14 business days. 

Contact Us

returns@trendog.co.uk

 

Purchased from a Stockist?

If you purchased a Trendog item from a stockist and have sizing or other issues, please contact the store where you made the purchase for assistance.